To shop with the Sunstate WaterSports online store you will need to create an account and become a member with us before you are able to complete your purchase. If you do not have an account, you can easily join Sunstate WaterSports by clicking here and following the prompts or it’s simply created for you during the checkout process.
Once you have logged in, click SHOP to start browsing through our full range of products and latest gear. If you don’t want to browse through pages of products you can narrow your search by selecting one of the product categories or type your search into the search pane. Once you have found what you are looking for, you can either add to cart by clicking the cart logo or simply click on the product you like, choose your preference package, size or colour and add to your cart! You can then choose to keep shopping or checkout.
When you have added everything you want to purchase to your cart, click CHECKOUT to choose your preferred shipping option and complete your purchase. If you have any issues with ordering, contact our customer service team for help!
Once you have placed your order with our Sunstate WaterSports online store you will receive an email confirmation with a copy of your order invoice. If any details are incorrect or you are not sure about the status of your order please contact our customer service team immediately.
The dispatch times for goods to be shipped will depend on the postal service you requested. For more information on the postal services we offer, please see our Shipping and Freight page.
Delivery times vary depending on the product you have ordered, shipping method you have chosen and your delivery address. Deliveries typically occur within: – 2-5 days to Metro areas. – 5-7 days to rurals. – up to 14 days to WA, TAS, and NT.
From past experiences, delays may occur during holiday and peak periods or extreme weather conditions.
If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of full price within 30 days of the order date, provided that the products returned to Sunstate Water Sports in its original condition,Shipping charges may apply.
All your orders made with the online store are listed in your VIP account under My Account. The order status will automatically change to COMPLETE once your order has been dispatched. However, this does not reflect the delivery status. If you have any queries in regards to tracking your order please contact the courier company directly or our friendly customer service team.
Once your order has been dispatched we will send you a confirmation email with the details of the carrier including tracking number if available.