Refund Policy

Returns

Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details please email us ASAP at info@sunstatehobie.com.au or call us (07) 3890 8650 and we will attempt to correct the mistake.

If you purchase the wrong item or simply decide you’d rather not keep the item you ordered, simply return it to us within 30 days of purchase for a refund or replacement. See the details below.

Items You Decide Not to Keep

If you are dissatisfied with an item for any reason and decide not to use it, we will gladly replace or exchange the item or refund the amount you paid. You may return items you decide not to keep within 30 days, providing these items are unused and in a new saleable condition. You can return items to us in-store or by posting them back to us. If you want us to send back an exchanged or replacement item include a pre-paid self-addressed post pack (Australia Post Parcel Post).

Incorrectly Supplied Items

If we sent you the wrong item please contact us via email or phone (07) 3890 8650 to let us know so we can rectify the issue ASAP. In these instances, we will send you the correct item (at our expense) and will include a pre-paid self-addressed Parcel Post Satchel for you to send the item back to us.

Items Damaged in Shipping or Defective

Although we package every order carefully to prevent damage in transit, occasionally an item will arrive damaged or defective. Often there is no need to return damaged or defective items. If your goods arrived damaged or are defective in some way, contact us so we can rectify the problem ASAP. Replacements for items damaged in shipping will be shipped at no additional cost.

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